BuzzTV/DS1: Ads running for Discontinued or Out-of-Stock Products

Issue: The Promo TV is displaying advertisements for a product that is no longer carried in stock.

Use this article when: Your Edgeworth/Promo TV screen is playing ads for a product you no longer sell.

Do not use this article if:

• Products are not displaying correctly on a menu screen (not a Promo TV) — see BuzzTV / DS1: Products Not Displaying Correctly instead.

What This Means

The Promo TV needs to be online to receive updated content from Budvue. If it lost its internet connection, it may be playing a cached version of older content including discontinued products.

Steps

Step 1: Check Wi-Fi Connection

The most common cause of product display issues is a lost internet connection. Your screens need to be online to receive updates from your POS system.

1. Press the blue Home button on your remote.

2. If a countdown appears, select Cancel.

3. Confirm the device shows a Wi-Fi connection.

If not connected, follow BuzzTV / DS1: Connect to Wi-Fi, then wait up to 20 minutes for screens to refresh.

Expected result: Correct product information appears after reconnecting and waiting.

Step 2: Restart the Device

If reconnecting to Wi-Fi did not resolve it, power cycle the device:

1. Unplug the power cord from the wall.

2. Wait 30 seconds.

3. Plug it back in and allow the device to restart fully.

Expected result: Latest content loads after restart.

Resolution

If the discontinued product ad is no longer showing after reconnecting to Wi-Fi or restarting, no further action is needed.

Contact Support

If the ad persists after completing all steps, email tvsupport@budvue.com with:

• Store name and address

• Name of the product still being advertised (UPC or SKU if available)

• Description of the issue

• Steps you have already tried