BudGuide: App Troubleshooting - Android Tablet

App: BudGuide Tablet App
Platform: Android tablet
Issue: The BudGuide app is not working correctly on an Android tablet.

Use this article when: The BudGuide app on an Android tablet is crashing, freezing, behaving unexpectedly, or not loading content.

Do not use this article if:

• You have an iPad — see BudGuide: App Troubleshooting — iOS (iPad) instead.

• You cannot log in — see BudGuide: Login Issues instead.

• Products are missing or incorrect — see BudGuide: Product Display Issues instead.

Steps

Try each step in order. Stop when the issue is resolved.

Step 1: Force Stop the App and Restart Your Tablet

1. Open Settings on your tablet.

2. Tap Apps (or Apps & Notifications).

3. Find and tap BudGuide.

4. Tap Force Stop and confirm if prompted.

5. Restart your tablet.

6. Open BudGuide, log in, and check if the issue is resolved.

Expected result: Issue resolved after force stopping and restarting.

Step 2: Clear the App Cache

Clearing the cache removes temporary files and does not affect your login or data.

1. Open Settings → Apps (or Apps & Notifications).

2. Tap BudGuide → Storage (or Storage & Cache).

3. Tap Clear Cache.

4. Restart your tablet, then open the app and log in.

Expected result: Cached data cleared; app functions correctly.

Step 3: Clear the App Storage (Data)

This removes all saved data. You will need to log in again afterwards.

1. Open Settings → Apps → BudGuide → Storage.

2. Tap Clear Storage (or Clear Data) and confirm.

3. Restart your tablet, then open the app and log in.

Expected result: All stored data reset; issue resolved.

Step 4: Wipe All App Data from the Home Screen

1. Go to your tablet's Home Screen.

2. Press and hold the BudGuide app icon.

3. Select Wipe All Data.

4. Enter your tablet password when prompted.

5. Restart your tablet, then open the app and log in.

Expected result: App data fully wiped; issue resolved after logging back in.

Step 5: Uninstall and Reinstall the App

1. Open Settings → Apps → BudGuide → Uninstall.

2. Restart your tablet.

3. Open the Google Play Store and reinstall BudGuide.

4. Launch the app and log in.

Expected result: Clean install resolves the issue.

Resolution

If the app is working correctly after any of the above steps, no further action is needed.

Contact Support

If you have completed all steps and the issue continues, email tvsupport@budvue.com with:

• A description of the issue

• Steps you have already tried

• Your tablet model (if known)

• Product name and UPC if the issue is with a specific product