BudGuide: App Troubleshooting - iOS (iPad)

App: BudGuide Tablet App
Platform: iOS (iPad)
Issue: The BudGuide app is not working correctly on an iPad.

Use this article when: The BudGuide app on an iPad is crashing, freezing, behaving unexpectedly, or not loading content.

Do not use this article if:

• You have an Android tablet — see BudGuide: App Troubleshooting — Android Tablet instead.

• You cannot log in — see BudGuide: Login Issues instead.

• Products are missing or incorrect — see BudGuide: Product Display Issues instead.

Steps

Try each step in order. Stop when the issue is resolved.

Step 1: Force Close the App

Completely closing the app (not just minimising it) can fix minor glitches.

1. Swipe up from the bottom of the screen and pause in the middle.

2. Find BudGuide in the list of open apps.

3. Swipe the BudGuide app upward to close it.

4. Reopen the app and check if the issue is resolved.

Expected result: App opens and functions correctly after a fresh launch.

Step 2: Offload the App (Clear Cache)

iOS does not have a dedicated "clear cache" option, but offloading the app removes temporary files without deleting your login data.

1. Open Settings → General → iPad Storage.

2. Find and tap BudGuide.

3. Tap Offload App and confirm.

4. Tap Reinstall App.

5. Restart your tablet, open BudGuide, and log in.

Expected result: Temporary files cleared; app works correctly after reinstalling.

Step 3: Wipe All App Data from the Home Screen

1. Open the BudGuide app to the Home Screen.

2. Press and hold the screen in a non-interactive area.

3. Select Wipe All Data.

4. Enter your tablet password when prompted.

5. Restart your tablet, then open the app and log back in.

Expected result: App data reset; issue resolved after logging back in.

Step 4: Uninstall and Reinstall the App

1. Press and hold the BudGuide app icon.

2. Tap Remove App → Delete App.

3. Restart your tablet.

4. Open the App Store, search for BudGuide, and tap Install.

5. Open the app and log in.

Expected result: Clean install resolves the issue.

Resolution

If the app is working correctly after any of the above steps, no further action is needed.

Contact Support

If you have completed all steps and the issue continues, email tvsupport@budvue.com with:

• A description of the issue

• Steps you have already tried

• Your iPad model (if known)

• Product name and UPC if the issue is with a specific product