FireStick: Products Not Displaying Correctly

Device: Amazon FireStick or FireTV
Issue: The Budvue menu is showing wrong products, wrong prices, or missing items.

Use this article when: Your FireStick screen is on and working, but the product information displayed is incorrect, outdated, or incomplete.

Do not use this article if:

• The screen itself is not displaying (black, white, blue) — see the screen troubleshooting articles first.

• This is a BudGuide tablet app — see BudGuide: Product Display Issues instead.

Steps

Step 1: Check Wi-Fi Connection

The most common cause of product display issues is a lost internet connection. Your screens need to be online to receive updates from your POS system.

1. Press the Home button on your FireStick remote to go to the main home page.

2. Navigate to the profile icon with the settings wheel (on the right side of the screen).

3. Select Network.

4. Choose your Wi-Fi network from the list.

5. Enter your Wi-Fi password.

Expected result: The FireStick connects to Wi-Fi within a few seconds.

Resolution

Once connected, the Budvue app should resume displaying content. If content does not appear, try restarting the FireStick by holding the Select + Play/Pause buttons simultaneously for 5–10 seconds.

Step 2: Check Product Data in Your POS

If Wi-Fi is connected but products still look wrong, the issue may be in the product data itself. In your POS system, check the following for any affected products:

• Is the SKU or UPC entered correctly?

• Is the product name, price, and category correct?

• Is the product active and published in your POS?

If anything looks incorrect, update it in your POS and allow up to 20 minutes for your screens to sync.

Expected result: Corrected product information appears on screen after the POS sync.

Step 3: Use the Override Feature (Dashboard Access Required)

If specific products are still showing incorrect information, the Override feature on the Budvue Dashboard lets you fix it directly without waiting for a POS sync.

1. Log in to the Budvue Dashboard at dashboard.budvue.com.

2. Navigate to the Override section.

3. Find the affected product and make the correction.

4. Save your changes — the updated information should appear on screens shortly.

Expected result: Corrected information appears on screen after saving the override.

Resolution

If products are displaying correctly after any of the above steps, no further action is needed.

Contact Support

If products are still displaying incorrectly after checking Wi-Fi, POS data, and the Override feature, email tvsupport@budvue.com with:

• Which location(s) are affected

• What looks wrong (wrong price, wrong description, missing product, etc.)

• Product names and UPC codes if available (2–3 examples is sufficient if the issue is widespread)

• Confirmation that the screens are connected to Wi-Fi

• Steps you have already tried