FireStick: Black Rectangle on Screen (4K Max)

Device: Amazon Fire TV Stick 4K Max

Issue: A large black box is covering most of the screen while Budvue content is displayed behind or around it.

Use this article when: You see a large black rectangle overlaid on the screen on a Fire TV Stick 4K Max device.

Do not use this article if:

• The entire screen is black — Check power and HDMI connections first.

• You have a BuzzTV device — This issue is specific to the Fire TV Stick 4K Max hardware.

Steps

1. Restart the FireStick: Hold the Select button (center circle) and the Play/Pause button simultaneously for 5–10 seconds. Also, confirm you are using the original Amazon power cord and wall adapter; underpowered USB ports on a TV can cause display glitches.

2. Adjust the Display Resolution: The FireStick may be trying to output a resolution the TV doesn't fully support.

   • Go to Settings → Display & Sounds → Display → Video Resolution.

   • Try setting it to Auto, or manually lower it to 1080p 60Hz.

   • Shortcut: Hold Up + Rewind on the remote for 10 seconds to cycle through resolutions automatically.

3. Check Accessibility Settings: Go to Settings → Accessibility. Ensure Screen Magnifier and all other overlay options are turned OFF.

4. Toggle HDMI-CEC: Go to Settings → Display & Sounds → HDMI-CEC Device Control. Turn it Off, wait a few seconds, then turn it back On. If the box returns, leave it Off.

5. Reinstall the App & Reconnect: If the rectangle persists, the app data may be corrupted.

   • Go to Settings → Applications → Manage Installed Applications.

   • Find the Budvue/Clickspace app, select Uninstall.

   • Reinstall the app from the Amazon Appstore.

   • Note: You will need to generate a new 5-digit access code from your Dashboard to reconnect.

   • Full Guide: How to Regenerate a TV Access Code

6. Check Hardware & Updates: Plug the FireStick directly into the TV (remove any HDMI extenders). Allow the device to sit for 25 minutes to ensure all background Amazon system updates are complete.

Expected result: The black rectangle is removed, and the Budvue menu displays in full screen.

Resolution

If the screen displays correctly after these steps, no further action is needed.

Contact Support

If the black rectangle appears even after a fresh reinstall or on multiple different TVs, the FireStick hardware may be defective. Email tvsupport@budvue.com with:

• The steps you have already tried.

• Whether the issue follows the FireStick when plugged into a different TV.

• A photo of the screen.