Firestick: Restart the Device

Task: Restart an Amazon Fire TV Stick through the device settings.

Platform: Amazon FireStick / Fire TV

Use this article when: The Budvue app is frozen, the screen is black, or you need to reboot the device to refresh your signage loop or push through an update.

Do not use this article if: You are using a BuzzTV or DS1 box — see BuzzTV / DS1: How to Reboot the App & Clear Cache instead.

Restart via On-Screen Settings

1. Return to the Home Screen

Press the Home button on your FireStick remote to go to the main Fire TV home screen.

2. Open Settings

Navigate to the Settings icon (or click the Three-Bar / Hamburger Menu in the top-left corner).

3. Select Device Options

Scroll over and select My Fire TV (or Device & Software on some FireOS versions).

4. Confirm Restart

Select Restart, then click Restart again to confirm

Resolution

Once the device finishes rebooting, the Budvue app will automatically launch and load your scheduled menu loop within 1–2 minutes.

Contact Support

If the FireStick remains stuck on the Amazon logo, displays a black screen after rebooting, or fails to open the Budvue app, email tvsupport@budvue.com with:

• Store name and location.

• Name of the TV display/playlist experiencing the issue.

• A photo or description of what is displayed on the screen.

• A photo of the admin panel of the Budvue app.