BudGuide: Login Issues

App: BudGuide Tablet App
Platform: iOS (iPad) and Android
Issue: Unable to log in to the BudGuide tablet app.

Use this article when: You cannot log in to the BudGuide app on your tablet, regardless of platform.

Do not use this article if:

• You are logged in but products are not displaying correctly — see BudGuide: Product Display Issues instead.

• The app is crashing or freezing — see the platform-specific troubleshooting article for your device.

Steps

Step 1: Check Your Wi-Fi Connection

The BudGuide app requires an active internet connection to log in.

Confirm your tablet is connected to Wi-Fi before attempting to log in.

Expected result: Tablet shows a connected Wi-Fi network.

Step 2: Double-Check Your Password

Passwords are case-sensitive. Confirm:

• Caps Lock is off.

• You are using the correct password for your location.

Expected result: Correct password entered; login succeeds.

Step 3: Delete and Reinstall the App

If your Wi-Fi and password are both correct but you still cannot log in, reinstall the app to clear any corrupted install data.

On iOS (iPad):

1. Press and hold the BudGuide app icon.

2. Tap Remove App → Delete App.

3. Restart your tablet.

4. Open the App Store, search for BudGuide, and tap Install.

5. Open the app and log in.

On Android:

1. Open Settings → Apps.

2. Tap BudGuide → Uninstall.

3. Restart your tablet.

4. Open the Google Play Store, search for BudGuide, and reinstall.

5. Open the app and log in.

Expected result: Fresh install resolves login issue; you can log in successfully.

Resolution

If you can log in after any of the above steps, no further action is needed.

Contact Support

If you are unsure of your password, or still cannot log in after reinstalling, email tvsupport@budvue.com with:

• Store name and location

• Tablet platform (iOS or Android)

• Description of what happens when you try to log in (error message, loading spinner, etc.)