BudGuide: Product Display Issues

App: BudGuide Tablet App
Platform: iOS (iPad) and Android
Issue: Products in the BudGuide app are incorrect, missing, or not updating.

Use this article when: You are logged in to the BudGuide app but products are not showing correctly — wrong information, missing items, or stale data.

Do not use this article if:

• You cannot log in to the app — see BudGuide: Login Issues instead.

• Product display issues are on a TV menu screen — see Products Not Displaying Correctly instead.

Steps

Step 1: Wipe All App Data

The quickest fix is to wipe the app's data so it re-fetches everything fresh from your system.

1. Open the BudGuide app to the splash screen (the first screen that appears when you open the app).

2. Press and hold a non-interactive part of the screen (an area with no buttons or text).

3. Hold for approximately 8 seconds until an option appears.

4. Select Wipe All Data.

5. Enter your passcode and tap Submit.

6. Tap Wipe to confirm.

You will be taken back to the sign-in screen.

7. Re-enter your passcode to log back in.

Expected result: The app re-fetches all product data and products display correctly.

Step 2: Reinstall the App (if Step 1 did not work)

On iOS (iPad):

1. Press and hold the BudGuide app icon → Remove App → Delete App.

2. Restart your tablet.

3. Open the App Store, search for BudGuide, and reinstall.

4. Log back in with your passcode.

On Android:

1. Open Settings → Apps → BudGuide → Uninstall.

2. Restart your tablet.

3. Open the Google Play Store, search for BudGuide, and reinstall.

4. Log back in with your passcode.

Expected result: Fresh install resolves product display issues.

Resolution

If products are displaying correctly after wiping data or reinstalling, no further action is needed.

Contact Support

If products are still not displaying correctly after following these steps, email tvsupport@budvue.com with:

• Store name and location

• Tablet platform (iOS or Android)

• Description of the issue

• Product name and UPC if the issue is with a specific product

• Steps you have already tried