Clickspace TV App Update Guide - Android

For BuzzTV & DS1 Devices

Step 1: Exit the App

1. Press the Home button on your remote.

2. When you see “Signage will resume in…”, select Cancel.

Step 2: Open the Google Play Store

1. Select All Apps.

2. Open Play Store.

If You Don’t See Play Store:

1. Open Settings (grey gear icon).

2. Go to:
   Apps → See all apps → Show system apps

3. Scroll down and select Google Play Store.

⚠ If the Play Store will not load, check that the device is connected to Wi-Fi.

Step 3: Sign In

• Sign in with your Google account when prompted.

• If not prompted, select the account icon (top-right corner) to sign in.

No Google Account?

Create one on a computer first.
✔ Use your location’s email
✔ Use your town name as the password
✔ Save the login information somewhere safe

Note: If you are unable to update the account you are signed into on the Play Store itself, follow these steps to remove:

1. Return Home: Press the Home button on your remote.

2. Dismiss Overlay: If a “Signage will resume in…” message appears, select Cancel.

3. Open Settings: Select the Settings (gear) icon.

4. Manage Accounts: Scroll down and select Accounts.

5. Remove Account: Choose the account you wish to delete, select Remove Account, and then select it again to confirm.

6. Repeat: If necessary, repeat the process for any other old accounts.

7. Return to Home: Press the Back button repeatedly until you reach the main screen.

8. Relaunch Play Store: Select All Apps, then open the Play Store.

9. Sign In: Follow the prompts to sign in with the new account.

Step 4: Find Clickspace TV

1. Select the Search icon (left side).

2. Type Clickspace TV.

3. Select the app.

Step 5: Update the App

1. Select Update (or Update from Google Play).

2. Wait for installation to finish.

Recommended:

On the app page:

• Tap the three dots (top-right)

• Enable Auto-update

Step 6: Restart the App

1. Press Back until you return to the launcher screen.

2. Select Launch.

The menu should load normally.

Need Help?

If you are:

• Stuck on a credentials screen

• Asked for a new access code

Contact Support:

? tvsupport@budvue.com

Tip: Keeping auto-updates enabled prevents future update issues.