BuzzTV/DS1: Updating the player Date & Time

Device: BuzzTV / DS1 (Android)
Task: Update the date and time for your BuzzTV or DS1 device.

Use this article when: The device is connected to the internet, but not loading content properly.

Do not use this article if:

• The screen is black with no power — see BuzzTV / DS1: Black Screen instead (the device may need to be power cycled, not restarted).

• You have a device other than a BuzzTV or DS1.

Steps

1. Press the blue Home button on your remote to exit the Budvue app and return to the main BuzzTV screen.

2. When the "Signage Resuming in..." countdown appears, click "Cancel" to prevent the app from relaunching immediately.

3. Click "Settings".

4. Navigate down and select "System".

5. Select "Date & time".

6. Make sure "Automatic date & time" is toggled on. 

7. Navigate down to "Select time zone" and choose the correct time zone for your location.

8. Click the back button till you are out at the home screen once again, and click "Launch" to go back into the menu.

Expected result: Device will now be able to connect to the internet fully. 

Resolution

If the issue that prompted the issue is now resolved, no further action is needed.

Contact Support

If the problem continues after restarting, email tvsupport@budvue.com with:

• Device serial number

• A description of what the screen is showing

• How long the issue has been occurring

• Steps you have already tried