BuzzTV/DS1: White Screen

Device: BuzzTV / DS1 (Android)

Issue: The screen is solid white or blank with no background, headings, or content displayed.

Use this article when: Your screen is a solid white display. This indicates the app is powered on, but it cannot reach the Budvue server to download your menu assets.

Do not use this article if:

• The screen is black — see BuzzTV / DS1: Black Screen.

• The screen shows a background/headings but no products — see BuzzTV/DS1: Products Not Displaying Correctly.

Step 1: Check Wi-Fi Connection

The device must be online to pull your menu.

1. Press the blue Home button to go to the BuzzTV setup page.

2. If a "Signage Resuming in..." countdown appears, select Cancel.

3. Navigate to All Apps → Settings (Grey Icon) → Network and Internet.

4. Ensure your network is selected and shows as Connected.

• Full Article: Connect BuzzTV to Wi-Fi

Step 2: Fix Date and Time

If the device clock is incorrect, security certificates will fail, causing a white screen.

1. From the BuzzTV home screen, click Settings → System → Date & time.

2. Ensure Automatic date & time is Toggled On.

3. Select Time Zone and ensure it matches your store's location.

4. Press Back until you reach the home screen, then click Launch to reopen the app.

• Full Article: Fix Date and Time on BuzzTV

Step 3: Reboot & Clear Cache

1. Press OK on your remote to open the Admin Panel.

2. Navigate to Reset App and press OK.

3. When returned to the home screen, click Launch (or let the countdown finish).

4. Repeat these steps, but select Clear Cache instead of Reset App to ensure a full refresh.

• Full Article: How to Reboot & Clear Cache

Step 4: Verify Dashboard Content

Log in to the Budvue Dashboard and go to TV > Devices. Confirm that your device is linked to an active Playlist that contains at least one slide.

Expected result: The white screen disappears, and the menu background and content begin to load.

Resolution

If the menu appears after checking the connection and time settings, no further action is needed.

Contact Support

If the white screen persists after these steps, email tvsupport@budvue.com with:

• Device Serial Number (Bottom of the device)

• Steps Taken: Confirm you have checked Wi-Fi, Date/Time, and Cleared Cache.