BuzzTV/DS1: White Screen

Device: BuzzTV / DS1 (Android)
Issue: The screen is white or blank with no product content displayed.

Use this article when: Your BuzzTV or DS1 screen is showing a solid white screen or a blank white display.

Do not use this article if:

• The screen is completely black — see BuzzTV / DS1: Black Screen instead.

• The screen is solid blue — see BuzzTV / DS1: Solid Blue Screen instead.

• You have a FireStick — see the FireStick troubleshooting section instead.

What a White Screen Means

A white screen means the device is powered on and connected, but has no product content to display. This is usually caused by one of the following:

• No internet connection

• A new store with no POS products entered yet

• Missing or incorrect Smart Tags (for Smart Tag menus)

Steps

Step 1: Check if Your Store is Brand New

If your store has just opened or screens were recently set up, the white screen may simply mean your POS system does not yet have product data entered. Once products are added to your POS, screens will populate automatically.

If your store is not brand new, proceed to Step 2.

Step 2: Check Wi-Fi Connection

The device must be online to receive product content.

1. Press the blue Home button on your remote to go to the BuzzTV setup page.

2. If a countdown appears, select Cancel.

3. Check for a Wi-Fi indicator on the setup screen.

If the device is not connected, follow BuzzTV / DS1: Connect to Wi-Fi, then wait up to 20 minutes for content to load.

Expected result: Device connects to Wi-Fi; menu content begins to populate.

Step 3: Restart the Device & Reboot the App

If Wi-Fi is connected but the screen is still white, restart the device. See BuzzTV / DS1: Restart the Device for steps. As well as rebooting the app itself. See How to Reboot your Budvue Screen for steps. 

Expected result: Screen loads content afterwards.

Step 4: Check Smart Tags (Smart Tag Menus Only)

If you are running a Smart Tag menu and the screen is still white after restarting:

1. Log in to your Budvue Dashboard.

2. Go to the Products page.

3. Confirm that products have been tagged for the menu showing on this screen.

4. If no products are tagged, apply the appropriate Smart Tags and wait a few minutes for the screen to update.

Expected result: Products appear on screen after tags are applied.

Resolution

If the menu appears after any of the above steps, no further action is needed.

Contact Support

If the white screen persists after all steps, email tvsupport@budvue.com with:

• Playlist name (visible at the top of the Admin Panel — press OK on your remote to open it)

• Device serial number (sticker on the bottom of the device)

• What should be showing on this screen (e.g., "Pre-Roll Menu", "Flower Menu")

• Steps you have already tried