BuzzTV/DS1: Solid Blue Screen

Device: BuzzTV / DS1 (Android)
Issue: The TV is showing a solid, uniform blue screen.

Use this article when: Your TV displays a solid blue screen — the TV is on but not receiving a signal from the BuzzTV / DS1 box.

Do not use this article if:

• The screen is completely black — see BuzzTV / DS1: Black Screen instead.

• You have a FireStick — see the FireStick troubleshooting section instead.

What a Solid Blue Screen Means

A solid blue screen means the TV is powered on and receiving a signal from a source, but the BuzzTV box is either not sending a signal or the HDMI connection is faulty. This is distinct from a black screen (where the TV has no input at all).

Steps

Step 1: Check the HDMI Connection

This is the most common cause.

1. Confirm the HDMI cable is firmly plugged in at both ends — into the BuzzTV box and into the TV.

2. Confirm your TV is set to the correct HDMI input (e.g., HDMI 1 or HDMI 2 — whichever port the BuzzTV box is plugged into).

3. Try a different HDMI port on your TV.

4. If the cable appears bent, kinked, or damaged, try a different HDMI cable.

Expected result: Screen shows BuzzTV content after reseating or swapping the HDMI cable.

Step 2: Power Cycle the Device

1. Unplug the power cable from the BuzzTV / DS1 box.

2. Optionally, unplug the TV as well.

3. Wait 30 seconds.

4. Plug the BuzzTV box back in first, then the TV.

5. Power both on and check whether the blue screen has cleared.

Expected result: BuzzTV content appears on screen after power cycling.

Step 3: Check for Other Connected Devices

If other devices are plugged into the same TV (e.g., a cable box or game console), temporarily unplug them. Occasionally another device interferes with the signal.

Expected result: Blue screen clears once the conflicting device is removed.

Step 4: Switch Inputs and Back

Using your TV remote, switch to a different HDMI input, then switch back to the BuzzTV input. This can refresh the signal.

Expected result: Signal is re-established and content appears.

Resolution

If the screen clears and shows the BuzzTV content after any of the above steps, no further action is needed.

Contact Support

If the solid blue screen persists after all steps, email tvsupport@budvue.com with:

• Device serial number (sticker on the bottom of the device)

• Steps you have already tried

• When the issue started and whether anything changed recently (new TV, moved equipment, etc.)