BuzzTV/DS1: Adjust Screen Resolution

Device: BuzzTV / DS1 (Android)
Issue: The screen looks blurry, stretched, cut off, or displays at the wrong size.

Use this article when: The Budvue menu content appears visually distorted — blurry, stretched, or not fitting the screen correctly.

Do not use this article if:

• The screen is completely black, white, or blue — see the relevant screen troubleshooting article instead.

• You have a FireStick — resolution is adjusted differently on FireStick (Settings → Display & Sounds → Display → Video Resolution).

Steps

Step 1: Exit the Budvue App

1. Press the blue Home button on your remote to go to the setup page.

2. When the "Signage Resuming in..." prompt appears, click Cancel.

Expected result: You are on the BuzzTV home/setup screen.

Step 2: Open Display Settings

1. Select All Apps, then open the grey Settings icon.

2. Tap Advanced Settings.

3. Tap Display, then Screen Resolution.

4. Tap Display Mode.

Expected result: A list of available display resolution options appears.

Step 3: Set Resolution to 1080

1. Select the 1080 option — this is the recommended setting for the Budvue app.

Expected result: The display resolution updates immediately.

Step 4: Return to Signage

1. Press the Back button until you return to the setup page.

2. Select Launch Signage to reopen the Budvue menu.

Expected result: The Budvue menu displays correctly at full resolution.

Resolution

If the menu now appears sharp and correctly sized, no further action is needed.

Contact Support

If the display still looks incorrect after following these steps, email tvsupport@budvue.com with:

• Device serial number

• A description of what the screen looks like (blurry, stretched, cut off, etc.)

• The resolution setting you selected

• Steps you have already tried