BuzzTV / DS1: How to Update the Clickspace TV App

Task: Manually update the Clickspace TV app and enable automatic updates.

Platform: BuzzTV / DS1 (Android)

Use this article when: You need to update the Clickspace TV app on a BuzzTV or DS1 media player, or want to enable auto-updates so future updates happen automatically in the background.

Do not use this article if: You are using a Google Streamer — see Google Streamer/ONN: How to Update the Budvue App instead.

Prerequisites

Before starting the update process, make sure you have the following ready:

1. Wi-Fi Connection: Confirm the device is connected to the internet.

2. Store Google Account: Have a generic store Google account (email & password) ready to sign in. (If you don't have one, create a free account on a phone or computer browser using your store name before starting).

3. Check Your Device's Signed-In Account:

   • Exit the app by pressing Home on your remote (select Cancel when the "Signage will resume..." prompt appears).

   • Open Settings (gear icon) → select Accounts.

   • Look at the signed-in accounts listed:

     • If a Budvue account or old account is listed: Select it, click Remove Account, and confirm. Repeat for any other outdated accounts.

     • If no account or your store account is listed: You are ready.

   • Press the Back button on your remote repeatedly until you return to the main BuzzTV home screen.
     
     

How to Update & Enable Auto-Updates

1. Open the Google Play Store

From the home screen, select All Apps and open Play Store.

Don't see the Play Store? Open Settings (grey gear icon) → Apps → See all apps → Show system apps. Scroll down and select Google Play Store.

Prompted to sign in? Log in using your store location's Google account prepared in the prerequisites.

2. Update App & Enable Auto-Update

• Select the Search icon on the left side of the screen. Type Clickspace TV into the search bar and select the app from the results. 
• Select Update (or Update from Google Play) and wait for the download to complete. 
• While still on this exact app page, select the three dots in the top-right corner and check the box for Enable Auto-update.

Expected Result: The app updates to the latest version, and future updates will now install automatically over Wi-Fi without manual effort.

3. Relaunch Clickspace TV

Press the Back button on your remote until you are back on the Home screen, then select Launch.

Expected Result: The updated Clickspace TV menu loads normally.

Important Note on Major Version Updates (e.g., v1.0.0 to v2.1.0)

If you are completing a major version upgrade, the app may prompt you for a TV Access Code upon relaunch or during the next device reboot/reset.

• If asked for an access code: You can generate a new code immediately from your dashboard using our guide: How to Regenerate a TV Access Code.

Resolution

If the app updated successfully and your menu display loads correctly without requesting a code, no further action is required.

Contact Support

If you are unable to generate a code or the app fails to update, email tvsupport@budvue.com with:

• Store name and location.

• Device name/playlist you are trying to update.

• A photo or description of the screen where you are stuck.