Troubleshooting the BudGuide App - Android Tablet

If the BudGuide app is not working correctly, try the steps below in order. Many common issues are fixed by the first few steps.

Step 1: Force Stop the App and Restart Your Tablet

1. Open Settings on your tablet
2. Tap Apps or Apps & Notifications
3. Find and tap BudGuide
4. Tap Force Stop
5. Confirm if prompted

Next:

•         Restart your tablet
•         Open the BudGuide app
•         Log in and check if the issue is resolved

Step 2: Clear the App Cache

Clearing the cache removes temporary files and does not delete your login or data.

1. Open Settings
2. Tap Apps or Apps & Notifications
3. Tap BudGuide
4. Tap Storage or Storage & Cache
5. Tap Clear Cache

Then:

•         Restart your tablet
•         Open the app and log in

Step 3: Clear the App Storage (Data)

 This will remove saved data and require you to log in again.

1. Open Settings
2. Tap Apps or Apps & Notifications
3. Tap BudGuide
4. Tap Storage or Storage & Cache
5. Tap Clear Storage or Clear Data
6. Confirm when prompted

Then:

•         Restart your tablet
•         Open the app and log in

Step 4: Wipe All App Data from the Home Screen

If the issue continues:

1. Go to your tablet’s Home Screen
2. Press and hold the BudGuide app icon
3. Select Wipe All Data
4. Enter your tablet password when prompted

Then:

•         Restart your tablet
•         Open the app and log in

Step 5: Uninstall and Reinstall the App

If the problem still isn’t resolved:

1. Open Settings
2. Tap Apps or Apps & Notifications
3. Tap BudGuide
4. Tap Uninstall
5. Restart your tablet
6. Open the Google Play Store
7. Reinstall the BudGuide app
8. Launch the app and log in

Still Having Issues?

If you have completed all steps above and the issue continues, please contact support:  tvsupport@budvue.com

When emailing support, please include:

•         A description of the issue
•         The steps you already tried
•         Your tablet model (if known)

Product-Related Issues

If the issue involves a specific product, also include:

•         Product name
•         UPC (if available)