- On the splash screen, press and hold a non-interactive part of the screen.
- Hold for ~8 seconds. An option will come up to wipe all data.
- Enter your passcode and submit. Then select wipe to confirm the data wipe.
- You will be back at the sign-in page. Re-enter your passcode.
- This will force the tablet to fetch all of its data again and will resolve the issue.
- If this doesn’t correct your Product Issue, please delete the app, re-download it and log back in.
- If you are still having issues, please contact us.
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