• On the splash screen, press and hold a non-interactive part of the screen. 
• Hold for ~8 seconds. An option will come up to wipe all data. 
• Enter your passcode and submit. Then select wipe to confirm the data wipe. 
• You will be back at the sign-in page. Re-enter your passcode. 
• This will force the tablet to fetch all of its data again and will resolve the issue. 
• If this doesn’t correct your Product Issue, please delete the app, re-download it and log back in. 
• If you are still having issues, please contact us.