Product Issues

Created by Patricia Muir, Modified on Tue, 12 Dec, 2023 at 12:33 PM by Patricia Muir


  • On the splash screen, press and hold a non-interactive part of the screen. 
  • Hold for ~8 seconds. An option will come up to wipe all data. 
  • Enter your passcode and submit. Then select wipe to confirm the data wipe. 
  • You will be back at the sign-in page. Re-enter your passcode. 
  • This will force the tablet to fetch all of its data again and will resolve the issue. 
  • If this doesn’t correct your Product Issue, please delete the app, re-download it and log back in. 
  • If you are still having issues, please contact us.

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