Product Issues

Initial Troubleshooting Steps:

1. Verify Wi-Fi Connectivity:

• If you are NOT connected to Wi-Fi:
  • Once connected allow up to 30 minutes for the screens to receive updates.
  • If the product information does not update after 30 minutes, please submit a support ticket.
• If you ARE connected to Wi-Fi:
  • Proceed to the next steps.

2. Utilize the Override Feature (If Available):

• Importance: The Override feature allows you to make direct adjustments to product information.
• Steps:
  • Access the Override section on your Budvue dashboard.
  • Make the necessary adjustments to the incorrect product information.
• If you do not have access to the Override feature:
  • Request access through this link: Request Dashboard Access Link

3. Further Troubleshooting and Ticket Submission:

• If the issue persists after using the Override feature (or if you don't have access), please submit a support ticket.

• To help us resolve your issue quickly, please provide the following information in your ticket:

  • Affected Locations:
    • Which of your dispensary locations are experiencing the product display issue?
  • Display Inaccuracy:
    • Are you noticing any specific inaccuracies with the product information displayed? Examples could include incorrect pricing, descriptions, or missing information.
  • Product Details:
    • Provide the names of the products that are displaying incorrectly.
    • If possible, include the UPC code for each product.
    • If more than five products are affected, sharing 2-3 examples is sufficient.
  • Internet Connectivity:
    • Confirm that the affected displays have a stable internet connection. You can test this by visiting: budvue.com/wifi and following the instructions.
  • Detailed Description of the Issue:
    • Please provide as much detail as possible. Ex. UPCs, names of products, and what needs to be changed to the product.

Important Notes:

• Providing accurate and detailed information will help us resolve your issue more efficiently.
• We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.