White Screen

Troubleshooting Steps:

1. Check for New Store Status:

• Importance: If your store is newly opened, the white screen may be due to a lack of product information in the POS system.
• Action:
  • Verify that product information has been entered into your POS system.
  • Once the product information is entered, the menus should begin to load on the screen within a short period.

2. Verify Internet Connection:

• Importance: A stable internet connection is essential for your Edgeworth display to function correctly.
• Action:
  • Ensure your device is connected to the internet. You can refer to the "Connecting Your BuzzTV Box to Wi-Fi" guide for instructions.
  • If you are experiencing internet connectivity issues, please refer to our troubleshooting guide or contact our support team.

3. Reboot the Device:

• Importance: Rebooting can often resolve temporary software glitches that may be causing the white screen.
• Action:
  • Follow the instructions in our "How to Reboot Your Budvue Screen" video guide: How to Video

4. Submit a Support Ticket (If the Issue Persists):

• If the white screen continues after completing the above steps, please submit a support ticket.

• To help us resolve your issue quickly, please include the following information in your ticket:

  • Screen Identification:
    • Playlist Name: Located at the top of the Admin Panel, accessible by clicking "OK" on your BuzzTV remote.
    • Serial Number: Found on the bottom of the device.
    • Content Description: Indicate what should be shown on the screen (e.g., "Pre-Roll Menu," "Flower Menu," etc.).
  • Troubleshooting Steps Taken:
    • List the steps you have already taken to try to resolve the issue (e.g., "Checked POS system," "Verified internet connection," "Rebooted the device").