Black Screen Occurs Between Ads

Problem:

Your Edgeworth screen is displaying a black screen between advertisements, disrupting the viewing experience.

Possible Cause:

This issue often arises from discrepancies between the uploaded duration and the designated playtime of custom videos added to your playlist through the Budvue Dashboard.

Troubleshooting Steps:

1. Verify Custom Video Play Times:

• Importance: Ensuring accurate play times for your uploaded videos is crucial to prevent black screens.
• Steps:
  1. Log in to your Budvue Dashboard.
  2. Navigate to your playlist and review the custom videos you have uploaded.
  3. Confirm that the duration of each video matches its designated play time within the playlist settings. If they do not match, please correct them.
  4. Save any changes made.

2. Reboot the Device:

• Importance: A simple reboot can often resolve temporary software glitches that may be causing the black screen.
• Steps:
  • Unplug the Edgeworth screen's power cord from the electrical outlet.
  • Wait for 30 seconds.
  • Plug the power cord back into the outlet.
  • Allow the device to restart.

If the Problem Persists:

If the black screen issue continues after verifying video play times and rebooting the device, please submit a support ticket to our team. To help us resolve your issue quickly, please include the following information in your ticket:

• Your Name:
• Your Email Address:
• Store Name and Address:
• Detailed Description of the Issue: (e.g., "The Edgeworth screen displays a black screen for [duration] between each advertisement.")
• Serial Number of the Edgeworth Device: (Located on the device itself)
• Playlist Name: (The name of the playlist displaying the issue)
• How Long Has This Been Happening?: (e.g., "This started happening yesterday," or "This has been happening for a week.")
• Steps Already Taken:(e.g., "I have verified video play times and rebooted the device as instructed.")