Edgeworth Screen is Playing Ads for Product No Longer in Stock

Troubleshooting Steps:

Before submitting a support ticket, please try the following steps to resolve the issue:

1. Verify Internet Connection:

• Importance: A stable internet connection is crucial for your Edgeworth screen to receive updated content.

• Steps:
  1. Insert the batteries included into the BuzzTV remote.
  2. Press the blue “Home” button in the center of the remote to navigate to the setup page.
  3. Press “OK” to cancel the signage restart.
  4. Use the arrow keys to navigate over to the Wi-Fi icon and press “OK”.
  5. Using arrow keys and the “OK” button, select your Wi-Fi network and enter the password.
  6. Using the “Back” button (just above the “Right” arrow), navigate back to the setup page.
  7. Use arrows to highlight “Launch” underneath the “Launch Signage?” icon and press “OK”.
• Confirmation: Once you have completed these steps, verify that your screen is connected to the internet.

2. Reboot the Device:

• Importance: A simple reboot can often resolve temporary software glitches.
• Steps:
  • Unplug the Edgeworth screen's power cord from the electrical outlet.
  • Wait for 30 seconds.
  • Plug the power cord back into the outlet.
  • Allow the device to restart.

If the Problem Persists:

If the issue continues after completing these steps, please submit a support ticket to our team. To help us resolve your issue quickly, please include the following information in your ticket:

• Your Name:
• Your Email Address:
• Store Name and Address:
• Detailed Description of the Issue: (e.g., "The screen is showing an ad for [product name], which we no longer carry.")
• Product Details: (Provide the name or any identifying information of the product still being advertised e.g. UPC or SKU).
• Steps Already Taken:(e.g., "I have verified the internet connection and rebooted the device as instructed.")