- Ensure the TV is on and plugged in.
- Ensure the BuzzTV device is on and plugged in.
- Make sure the input is set to the correct HDMI port.
Below are a few steps you can try before contacting us:
If there is a blue light on the device, this indicates the power is on and there could possibly be an HDMI issue. To troubleshoot for this, we will ask you to do the following:
1. Try using a different HDMI port.
2. Try using a different HDMI cord.
3. Try plugging the BuzzTV box into a different TV.
Once you have tried these steps, please create a ticket and indicate what you tried and what happened.
If there is no light on the device, it could indicate a power issue. For this, we will ask you the following:
1. Please ensure everything is plugged in properly.
2. Try using a different outlet.
3. Try using a different power cord from a working device.
Once you have tried these steps, please contact us and indicate what you tried and what happened.