Troubleshooting a Solid Blue Screen

If you're encountering a solid blue screen on your display, it can indicate a few potential issues. Please follow the troubleshooting steps below to try and resolve the problem:

1. Verify Your HDMI Connection:

• Ensure Correct Port: Double-check that the HDMI cable from your device is securely plugged into the correct HDMI input port on your display. Sometimes, displays have multiple HDMI ports, and selecting the wrong one will result in a blank screen. Try switching to a different HDMI port on your display to see if that resolves the issue.
• Check Cable Integrity: Inspect the HDMI cable for any signs of damage, such as bends, kinks, or tears. If you suspect the cable might be faulty, try using a different HDMI cable to connect your devices.
• Secure Connections: Make sure both ends of the HDMI cable are firmly plugged into both your device and the display. A loose connection can often cause a blue screen.
  
  

2. Perform a Device Restart (Power Cycle):

• Unplug: Completely disconnect the power cable from your device for at least 30 seconds.
• Unplug Display (Optional but Recommended): For a more thorough reset, you can also unplug the power cable from your display for the same 30-second duration.
• Plug Back In: After 30 seconds, plug the power cable back into your device first, followed by your display (if you unplugged it).
• Power On: Turn on your device and then your display to see if the blue screen issue persists. This process often resolves temporary glitches.
  
  

3. Check Other Input Sources (If Applicable):

• If your display has multiple input sources (e.g., HDMI 1, HDMI 2, Component, etc.), try switching to a different input source and then back to the one your device is connected to. This can sometimes refresh the connection.
  
  

4. Consider Other Connected Devices:

• If you have other devices connected to your display, try disconnecting them temporarily to see if one of them might be interfering with the signal.
  
  

5. When to Contact Support:

If you have followed all the troubleshooting steps above and are still experiencing a solid blue screen, it indicates a more persistent issue that may require further assistance. Please contact our support team with the following information:

• The serial number of the device you are having issues with
• The steps you have already tried.
• Any other relevant details about when the issue started or any recent changes you've made to your setup.
  
  

We're here to help!