Troubleshooting "Digital Signage Set Up" Message

If your screen displays the message "Digital Signage Set Up," please follow the instructions below based on your device type:

If Your Device is a Fire Stick:

• Check Your Email: Please check the email account associated with this device for your unique access code. This code is required to complete the setup.
• Cannot Find Access Code? If you cannot locate the access code in your email, please submit a support ticket with the following information:
  • Store Location Name
  • Which Screen are you working on: Our support team will assist you in retrieving your access code.

If Your Device is a BuzzTV Box:

1. Attempt Retry: On the "Digital Signage Set Up" screen, first try clicking the "Retry" button using your remote.

2. Check Internet Connection (If Retry Fails): If clicking "Retry" does not resolve the issue, please ensure your BuzzTV device is connected to the internet by following these steps:

   • Prepare the Remote: Insert the included batteries into your BuzzTV remote control.
   • Access the Setup Page: Press the blue "Home" button located in the center of the remote to navigate to the BuzzTV setup page.
   • Cancel Signage Restart (If Applicable): If you are prompted to restart signage, press the "OK" button to cancel.
   • Open Wi-Fi Settings: Using the arrow keys on your remote, navigate to the Wi-Fi icon and press the "OK" button.
   • Select Network and Enter Password: Use the arrow keys and the "OK" button to select your desired Wi-Fi network from the list. Enter your Wi-Fi network password using the on-screen keyboard, and confirm.
   • Return to Setup Page: Press the "Back" button (located just above the "Right" arrow) to return to the main setup page.

3. Launch Signage Again: Once you have confirmed your internet connection:

   • Navigate to the "Launch" option on the BuzzTV home screen (it's typically located underneath the "Launch Signage?" icon).
   • Press the "OK" button to launch the signage application.
   • On the "Digital Signage Set Up" screen, click "Retry" again.

4. Repeat for Multiple Devices: If you have multiple BuzzTV Boxes displaying this message, repeat steps 1-3 for each device.

If the Issue Persists (BuzzTV):

If you have followed all the BuzzTV steps above and the "Digital Signage Set Up" message still appears, please submit a support ticket with the following details:

• Device Serial Number
• Image of the screen message
• Store location

Our support team will investigate further to resolve the issue.