If your screen is showing a "Digital Signage Set Up" message, the fix depends on whether you have a Fire Stick or a BuzzTV box. Find your device type below.
I Have a Fire Stick
This screen means your Fire Stick is waiting for an access code to connect to Budvue.
Check your email for a message from Budvue Support — your unique access code will be in that email.
Enter the code when prompted on the setup screen.
Important: Access codes are one-time use only. If you've already used your code and are seeing this message again, you'll need a new one.
To generate a new access code:
Log in to your Budvue Dashboard.
Go to the Devices tab.
Find your device and generate a new access code from there.
Can't find your email or access the Devices tab? Email us at tvsupport@budvue.com with your store name and which screen you're setting up. We'll get you a new code right away.
I Have a BuzzTV Box
First, try the easy fix:
On the "Digital Signage Set Up" screen, press the Retry button on your remote. This often resolves it on its own.
If Retry doesn't work — check your Wi-Fi:
Your BuzzTV box may not be connected to the internet. Here's how to get it connected:
Press the blue Home button on your remote to go to the BuzzTV home screen.
If it asks about restarting signage, press OK to cancel.
Navigate to the Wi-Fi icon using the arrow keys and press OK.
Select your Wi-Fi network, type in your password using the on-screen keyboard, and confirm.
Press the Back button to return to the home screen.
Navigate to "Launch" (under the "Launch Signage?" icon) and press OK.
On the setup screen, press Retry again.
If you have more than one BuzzTV box showing this message, repeat these steps for each one.
Still not working? Email us at tvsupport@budvue.com with:
Your device serial number
A photo of the screen
Your store location
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