00:00: If you're experiencing a white screen, missing information or a frozen screen 00:04: on our app, don't worry. We're here to help. 00:06: Sometimes a quick reboot is all. 00:09: It takes to get everything running smoothly again. In this video, we will walk 00:13: you through the simple steps to reboot the app and resolve these issues. 00:18: From the menu screen. Press okay. On the Buzz TV remote to pull 00:22: up the admin panel. 00:24: Using the arrow keys on the remote, navigate down to the delete all 00:28: files and close app, option and click okay. 00:32: You will then be directed to the home screen where you can wait for the countdown or click the cancel 00:36: button. 00:38: If the cancel button was clicked, you will then click launch. 00:42: Allow some time for the menu to Launch. 00:45: And that's it. Rebooting the app is a quick and easy way to resolve issues like white 00:49: screens, missing information or frozen screens. 00:52: If you're still experiencing problems, feel free to reach out to our support team 00:56: for further assistance. Thanks for watching and we hope this video helped 01:01: you get back on track.