Troubleshooting the BudGuide App - iOS

If you are experiencing an issue with the BudGuide tablet app, follow the steps below which can help resolve common issues. 

Force close the Budguide app

This completely closes the app and can fix minor issues.

1. Swipe up from the bottom of the screen and pause in the middle

2. Find Budguide in the list of open apps

3. Swipe the Budguide app up to close it

4. Reopen the app

Clear the app cache (without deleting your data)

iOS doesn’t have a direct “clear cache” button, but offloading the app removes temporary files safely.

1. Open Settings

2. Tap General

3. Tap iPad Storage

4. Find and tap Budguide

5. Tap Offload App

6. Confirm

7. Tap Reinstall App

Wipe All App Data from the Home Screen

If the issue continues:

1. Go to your Budguide app Home Screen
2. Press and hold the Screen
3. Select Wipe All Data
4. Enter your tablet password when prompted

Then:

•  Restart your tablet
• Open the app and log in

If you are still experiencing the issue:

1. Uninstall the app

   1. Press and hold the Budguide app icon

   2. Tap Remove App → Delete App

2. Restart your tablet device
3. Reinstall the app 

   1. Open the App Store

   2. Search for Budguide

   3. Tap Install

Still Having Issues?

If you have completed all steps above and the issue continues, please contact support:  tvsupport@budvue.com

When emailing support, please include:

•         A description of the issue
•         The steps you already tried
•         Your tablet model (if known)

Product-Related Issues

If the issue involves a specific product, also include:

•         Product name

•      UPC (if available)