How POS Sync Works with Budvue

Created by Sherilee Foster, Modified on Mon, 6 Apr at 12:47 PM by Sherilee Foster

Budvue connects to your point-of-sale (POS) system and automatically pulls your product data — so your screens always reflect what's actually in your store. This guide explains how that connection works and what to do if things aren't updating the way you expect.

The Basic Flow

Here's how your product information travels from your POS to your screens:

Your POS → Budvue → Your Screens

You update a product in your POS (change a price, add a new item, update a description).
Budvue regularly checks your POS for updates and pulls the latest data.
Your screens refresh and display the updated information.

This all happens automatically in the background — you don't need to do anything to trigger it.

How Often Does It Sync?

Budvue syncs with your POS automatically. In most cases, updates to your product data will appear on your screens within about 30 minutes of being changed in your POS.

Some updates may appear faster, and some (particularly large catalogue changes) may take a little longer.

Tip: If you need a product to update immediately — for example, to correct a price error — you can use the Override Feature to make an instant correction without waiting for the next sync.

What Data Syncs from Your POS?

Budvue pulls the following information from your POS:

Product names
Prices (current selling price, promotional pricing where applicable)
Product descriptions
Categories and subcategories
Stock status (in stock / out of stock)
SKU and UPC codes (used to match products)
THC / CBD values
Images (where available through your POS integration)

Why Isn't My Product Showing Up or Updating?

If a product isn't appearing on your screens — or isn't updating after a POS change — work through these checks:

1. Is the product active and published in your POS?
Budvue only syncs products that are active in your POS. If a product is set to inactive, draft, or hidden, it won't appear on your screens.

2. Is the SKU or UPC correct in your POS?
Budvue matches products using SKU and UPC codes. If these are missing or entered incorrectly, the product may not sync properly. Double-check the product record in your POS.

3. Is your screen connected to Wi-Fi?
Your screens need an active internet connection to receive updates from Budvue. If Wi-Fi was recently lost and reconnected, allow up to 30 minutes for things to catch up.

4. Was the change made recently?
If you just updated your POS, wait about 30 minutes and check again before troubleshooting further.

5. Is your POS integration connected?
Occasionally the integration between your POS and Budvue can become disconnected. If none of the above apply, email us and we can check the connection status on our end.

Supported POS Systems

Budvue integrates with the following cannabis POS platforms. Click your POS for a setup guide and field mapping specific to your system:

Making an Urgent Correction

If something is displaying incorrectly and you can't wait for the next sync, use the Override Feature to fix it instantly:

Using the Override Feature →

Still need help? Reach out to us at tvsupport@budvue.com — we're happy to help.