Google Streamer: How to Reboot the App & Clear Cache

Device: Google TV Streamer 4K

Issue: The screen is solid white or blank with no background, headings, or content displayed.

Use this article when: The screen is frozen, sluggish, not loading content, or behaving unexpectedly, and a reboot is needed.

Do not use this article if:

• The screen is completely black — Check your TV input, HDMI cable, and the power block.

Steps

1. Open Admin Panel: From the menu screen, press OK on your remote to open the Admin Panel.

2. Reset App: Use the arrow keys to navigate to Reset App and press OK.

3. Return to Menu: You'll be taken to the device home screen. Scroll back down to the Budvue app and open it. 

4. Allow Loading: Give the menu a moment to load — it may take a minute or two to fully refresh.

5. Clear Cache: Repeat the same steps above, but this time, navigate to Clear Cache instead of Reset App to ensure a complete refresh.

Expected result: App reboots and the Budvue menu loads automatically with updated content.

Resolution

If the issue that prompted the reboot is now resolved, no further action is needed.

Contact Support

If the problem continues after restarting, email tvsupport@budvue.com with:

• Device serial number

• A description of what the screen is showing

• How long the issue has been occurring

• Steps you have already tried (Confirmation that you have Cleared Cache)