FireOS - App Reboot & Clear Cache

Device: Firestick 4K Max

Task: Perform a proper reboot and clearing of the cache for the Budvue/Clickspace app

Use this article when: The screen is frozen, sluggish, not loading content, or behaving unexpectedly, and a reboot is needed.

Do not use this article if:

• The screen is black with no power — see BuzzTV / DS1: Black Screen instead (the device may need to be power cycled, not restarted).

Steps

1. From the menu screen, press OK on your BuzzTV remote to open the Admin Panel

2. Use the arrow keys to navigate to Reset App and press OK.

3. You'll be taken to the home screen. Click Cancel to skip the countdown.

4. Click on the app icon to reopen the menu. 

5. Give the menu a moment to load — it may take a minute or two to fully refresh.

6. Clear Cache: Repeat the same steps above, but this time, navigate to Clear Cache instead of Reset App to ensure a complete refresh.

Expected result: App reboots and the Budvue menu loads automatically.

Resolution

If the issue that prompted the reboot is now resolved, no further action is needed.

Contact Support

If the problem continues after restarting, email tvsupport@budvue.com with:

• Device serial number

• A description of what the screen is showing

• How long the issue has been occurring

• Steps you have already tried