How To: Resolve Dashboard Access & Browser Errors

Device: Desktop, Laptop, or Tablet (Web Browser) 

Task: Troubleshoot "403 Forbidden," "Access Denied," or general loading issues on the Dashboard.

Use this article when: You cannot access the dashboard, the screen says "Forbidden," or the page hangs/fails to load despite having an active internet connection.

Do not use this article if: You have forgotten your password — use the "Forgot Password" link on the login page instead.

Steps

1. Verify the URL: Ensure the address is entered correctly. Avoid using old bookmarks that may point to outdated or restricted folders. Try typing the main dashboard URL manually.

2. Test in Incognito/Private Mode: Open a new Incognito/Private window in your browser and log in.

   • If it works: This confirms that a browser extension (like an Ad-Blocker or VPN) or a "bad" cookie is causing the conflict.

3. Clear Cache and Cookies: Navigate to your browser’s settings and clear the "Cookies and Site Data" specifically for the dashboard domain. This forces the browser to pull a fresh, authenticated version of the site.

4. Check for Extension Interference: If Incognito mode worked, try temporarily disabling VPNs, Ad-Blockers, or Anti-Virus extensions in your normal browser window. These often block scripts required for the dashboard to function.

5. Check Connection & VPNs: If you are using a corporate VPN or a public network, try switching to a different connection. Some servers block specific IP ranges, triggering "Forbidden" errors.

Expected result: The dashboard login or home screen loads successfully without errors.

Resolution

If these steps resolve the issue, you may need to "whitelist" our domain in your browser extensions to prevent the error from returning.

Contact Support

If you are still unable to access the dashboard after following these steps, email tvsupport@budvue.com with:

• The URL you are attempting to access

• A screenshot of the error message or blank screen

• Browser details (e.g., Chrome, Safari, Edge)

• Confirmation that you have already tried Incognito mode