Product Issues — Products Not Displaying Correctly

If your Budvue screens are showing the wrong products, wrong prices, or missing items, here are the steps to get it sorted.

Step 1: Check Your Wi-Fi Connection

The most common cause of product display issues is a lost internet connection. Your screens need to be online to receive updates from your POS system.

If your device isn't connected to Wi-Fi, reconnect it and then wait up to 20 minutes for the screens to refresh. If things still look wrong after 20 minutes, move on to the next step.

Step 2: Check Your Product Information in Your POS

Sometimes the issue isn't the connection — it's the product data itself. In your POS system, confirm the following for any affected products:

• Is the SKU or UPC entered correctly?

• Is the product name, price, and category correct?

• Is the product active and published in your POS?

If anything looks off, update it in your POS and allow up to 20 minutes for your screens to sync.

Step 3: Use the Override Feature (if you have access)

If specific products are still showing incorrect information, the Override feature on your Budvue Dashboard lets you fix it directly without waiting for a POS sync.

1. Log in to the Budvue Dashboard.

2. Navigate to the Override section.

3. Find the affected product and make the correction.

4. Save your changes — the updated information should appear on your screens shortly.

For a full walkthrough, see our Using the Override Feature guide.

Don't have access to Overrides, or still seeing the issue after making changes? Move on to the next step.

Step 4: Contact Support

If the issue is still happening after checking your Wi-Fi, reviewing your POS data, and trying the Override feature, email us at tvsupport@budvue.com. To help us fix it quickly, please include:

• Which location(s) are affected

• What looks wrong — wrong price, wrong description, missing product, etc.

• Product names and UPC codes if you have them (2–3 examples is enough if it's widespread)

• Confirmation that your screens are connected to Wi-Fi

• Any steps you've already tried

The more detail you can share, the faster we can get it resolved.